Refund policy

Cancelling a pre-order

You can cancel any order at any time before it is dispatched, for a full refund. Email or call us with your order number. Refunds go back to your original payment method within 5–7 working days of cancellation.

Returns within 7 days

You can return any item within 7 days of delivery if it is unopened and unused, with its seals and original packaging intact. Write to us with your order number before sending it back; we will share the return address. For these returns you arrange and pay for the return shipping. We refund the item price (and the original shipping charge if you return the whole order) within 7 days of receiving it.

Incense that has been opened or lit cannot be returned for reasons of hygiene and fragrance, unless it is damaged, defective or not what you ordered.

Damaged, defective or wrong items

If anything arrives damaged, defective, incomplete or different from what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps). We will arrange a free pickup where needed and send a replacement or give you a full refund, as you prefer. This does not affect any of your rights under the Consumer Protection Act, 2019.

Refunds

Approved refunds are made to the original payment method. Once we process a refund, banks and UPI apps usually take 5–7 working days to show it.

Questions or complaints

Grievance Officer: CENKO Customer Care
Email: vasugoelop@gmail.com · Phone: +91 92050 01808
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

Last updated 29 September 2026