Terms of service

Who you are buying from

CENKO
Mesa School of Business, Arekere Main Road, Venugopal Reddy Layout, Arekere, 3rd Floor, Bengaluru, Karnataka 560076, India
Email: vasugoelop@gmail.com · Phone: +91 92050 01808

Products

Our incense is made by hand, so colour, length and fragrance strength can vary slightly between batches. Product photos are as accurate as we can make them.

Prices

All prices are in Indian rupees and are the maximum retail price, inclusive of all taxes. Shipping charges are shown separately at checkout before you pay. If a price on the site is clearly wrong, we will contact you before dispatch and you may cancel for a full refund.

Pre-orders

Every order is currently a pre-order and is dispatched within 2–3 weeks. You pay at checkout and can cancel for a full refund at any time before dispatch.

Orders

An order is accepted when we send your order confirmation. We may decline or cancel an order, for example if stock runs out or we suspect fraud. If we do, we refund you in full.

Members

Customers who create a free CENKO account and are signed in at checkout get 10% off their order. We may change or end this offer, but changes never affect orders already placed.

Burn safely

  • Never leave burning incense unattended.
  • Burn it in a heat-proof holder, away from curtains, paper and anything flammable.
  • Keep it out of reach of children and pets.
  • Use it in a well-ventilated room.
  • It is not for eating or for use on skin.

Liability

Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law. Apart from those rights, our liability for any order is limited to the amount you paid for it.

Law and disputes

These terms are governed by the laws of India. Please contact our Grievance Officer first; we aim to resolve every complaint within one month. You can also approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or the consumer commission for your area.

Grievance Officer: CENKO Customer Care
Email: vasugoelop@gmail.com · Phone: +91 92050 01808
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

Last updated 29 September 2026